SME Advisor Case Study

HR and Health and Safety Consultancy

From its base in Barnham, Sussex, SME Advisor provides a range of HR and Health and Safety consultancy services to small-to-medium-sized businesses, across a variety of sectors. Their highly experienced team works with businesses with between five and 100 employees where it isn’t viable to employ a full-time HR or Health and Safety professional.

SME Advisor used classroom training, where necessary, to support its consultancy work, but found it usually wasn’t cost-effective for the company or its clients.

They looked for eLearning solutions, but couldn’t find what they were looking for.

‘We’d actually given up the search,’ says Director, Paul Beard, ‘then along came VideoTile!’

‘VideoTile courses feature a virtual classroom where a tutor talks to you, supported by animated information. This combination ticked the box which is why we think it’s a winning formula. Now, around 90% of our training revenue comes through VideoTile courses as opposed to traditional methods.’

‘We introduce VideoTile courses to existing and new clients to allow them to achieve compliance. SME Advisor proposals will also include suggested VideoTile topics and a couple of free courses for them to try out.’

‘VideoTile support is very good. Recently, they populated our website with their new courses, which was really helpful.’

‘Videotile was the missing link for us. Before, potential clients would have to go to another provider for some of their training requirements. Now, we have closed that gap by offering VideoTile solutions.’

‘After an 18 months search, we eventually found VideoTile – exactly what we were looking for!’

Paul Beard

Director, SME Advisor

Embark Learning Case Study

Health and Social Care Sector

On 1 August 2019, Fairway Training launched its exciting new trading style and brand ‘Embark Learning’.

Embark Learning will build on the outstanding performance and national reputation of Fairway Training, which has delivered almost a quarter of a million courses and qualifications across the nation, supplying training to many of the top 20 care providers in the UK. Clients include organisations such as national healthcare support services, the UK’s largest housing associations, city councils and small independent care homes.

‘Embark Learning is now focussing on the evolution of the ‘Learner Journey’,’ says Operations Director, Alex O’Neill.

‘It’s a concept which can be applied to people from the ‘hard to reach and unemployed’ to those looking for career change or career development.’

‘Embark Learning will offer sector-based work academies to the entire health and social care sector, through blended learning packages.’

‘Blended Learning packages are a mix of short-course, classroom-based training, online VideoTile training and Virtual Reality learning – the next big step in technological training development.’

‘This approach ensures clients receive maximum value from their training budget by tapping into the vast portfolio of online learning that Videotile and Embark have made available.’

‘Employees can complete VideoTile courses off-site, at their own convenience, freeing up precious time to concentrate on bespoke, classroom training.’

‘The working relationship with Videotile remains strong, open and communicative, with great ideas being shared across both businesses.’

‘All of this feeds seamlessly in to the formal qualification pathway. Allowing people to progress though apprenticeships at Level 2 and 3, as well as diplomas in health and social care – the journey really does become endless.’

‘Our relationship with Videotile continues to be one of creativity, openness and innovation. VideoTile online training gives learners and clients greater options and possibilities with regard to compliance and CPD. It’s a win-win for all concerned and means training really is seen as a huge positive in all organisations.’

Alex O'Neill

Operations Director, Embark Learning

TSS Facilities Case Study

Facilities Management

TSS Facilities Ltd is a facilities management company based in Hove, Sussex. The company has been trading for 47 years and covers four main disciplines – commercial heating, electrical, air conditioning and legionella. TSS Facilities holds maintenance contracts with universities, schools, hotels and local authorities.

‘Before we started using VideoTile,’ says Water Treatment Director, Steve Tugwell, ‘we offered classroom-based training which was only suitable for large groups. But, now, training is available as a mix of classroom training and VideoTile courses for everyone – right down to single people at separate or remote sites. Typically, we train premises managers, people in charge of office blocks, caretakers, and client staff who handle maintenance and need to be aware of other issues that could affect their role.’

The company also uses classroom training and VideoTile e-learning courses to explain large complex reports, such as Legionella risk assessments.

‘We encourage new clients to use VideoTile, as it goes hand-in-hand with our classroom training,’ explains Steve. ‘It’s particularly useful for clients who have to undertake risk assessments. Without the training, they often think of it as a chore. They never really buy into it. But after taking the VideoTile course, they understand the importance of the assessments, and instantly become more positive and enthusiastic.’

‘When there’s new legislation, technical enhancements or other industry changes, we use VideoTile to train our own staff. We also offer VideoTile courses to our admin people to give them a better idea of what the company does.’

We sell lots of VideoTile course to clients and they really do work. We would definitely recommend VideoTile. It’s a neat, cost-effective professional solution.

Steve Tugwell

Water Treatment Director, TSS Facilities Ltd

Westminster Compliance Case Study

Health and Safety and Fire Safety

Westminster Compliance LLP is a Hertfordshire-based consultancy dealing with all aspects of Health and Safety and Fire Safety, offering comprehensive systems to help organisations manage their compliance with legislation.

Its systems include basic and industry specific, face-to-face training.

However, there are times when certain client staff can’t make the face-to-face sessions, because they’re working away. That’s when VideoTile courses are used because they can be worked through remotely.

They’re also used where, for example, just a few people need specific training and the cost of arranging face-to-face sessions can’t be justified, or because without the training, the client can’t work on a particular site or can’t get some specific accreditation.

‘We’ve been using VideoTile for three years,’ says, Senior Partner, Nigel Lack. ‘Their courses are professionally produced, up-to-date and economically viable and increasingly, our clients approach us to buy access to stand-alone online courses.’

‘I think VideoTile also makes Westminster Compliance look more professional, and we don’t have to signpost clients to other companies to get things done.’

‘With VideoTile online courses we can offer the widest possible range of Health and Safety training with so many different options for clients. I think it’s been very good for us.’

‘Our existing clients like the VideoTile courses and we always feature them when presenting to new clients.’

‘Working with the VideoTile guys is really great. They know their stuff, are very friendly and always there when you need them.’

Nigel Lack

Senior Partner, Westminster Compliance

Alfa Consultancy Case Study

Health and Safety training and consultancy

Alfa Consultancy, based in Richmond, North Yorkshire offers nation-wide Health and Safety training and consultancy to clients across the UK.

The Alfa Consultancy team has over 20 years’ experience as Occupation Safety and Heath professionals in a variety of sectors, including major construction, building maintenance, retail construction, H&S consultancy, H&S training, behavioural safety training and leadership development.

‘We offer a mix of training to meet individual client needs,’ says Safety Consultant and Trainer, Neil Sheehan. ‘This could include face-to-face training at the client’s premises or in our own classrooms, plus highly cost-effective VideoTile online training.’

‘The VideoTile courses can be part of a package where they’re used before classroom training to cover the basics, so we hit the road running, or afterwards as a refresher courses to maintain awareness. VideoTile courses are increasingly being purchased as ‘stand-alone’ training which avoids pulling workers away from their productive jobs, and they can be completed at the workers own pace, in their own time.’

‘One of our recent clients is Asda, and they’ve bought 2000 licenses to give them access to all the VideoTile courses.’

‘VideoTile courses are an excellent way of showing clients how effective online training can be. Take the construction sector. They’re practical people and the culture tends to prefer face-to-face. But when I show them Videotile examples and explain how online training can be integrated with classroom sessions, the mindset changes. In fact, everybody I’ve shown VideoTile to thinks it’s a great tool.’

‘I think VideoTile is unique – the best sort of online training going. Because here are people teaching you. I’m a great believer in it, and when I introduce it to clients and trainees, they love it.’

Neil Sheehan,

Safety Consultant and Trainer, Alfa Consultancy

Darcy Associates Case Study

Construction Sector Recruitment Agency

Founded in 2015, Darcy Associates is a successful recruitment agency specialising in the construction sector. With offices in Bristol, London, Birmingham and Liverpool, the company has worked with over 200 clients in the last three years, registering 35,000 candidates and filling 97 per cent of vacancies.

‘Training and upskilling candidates, either before, or within a fortnight of them starting their new job, has always been a key part of the Darcy Associates philosophy,’ says Director, Nathan Ferris.

‘VideoTile has been a perfect fit for our approach. As well as using the courses to upskill our candidates, we sell them direct to our clients to train their own internal staff.’

‘VideoTile courses are high quality, cost-effective, easy to understand and the standard of training is excellent. They provide the right information and are very engaging, which is not what we see from most online training companies. Feedback from trainees and clients is always very positive.’

‘We use all their construction course videos, particularly Asbestos Awareness, Working at Height and Abrasive Wheels. And as everything is handled by VideoTile, its hassle-free for us.

Finally, their support is exceptionally good, although, to be honest, we haven’t had any hitches. The software works as it’s meant to with no technical flaws. Communication is good from everybody at VideoTile.

‘VideoTile online training brings big benefits to our candidates and keeps our clients coming back for more. It’s an online platform that works without a hitch! It’s very good for the efficiency of our operation and my personal peace of mind!’

Nathan Ferris

Director, Darcy Associates

Our Branded Distributor

Package

Your own suite of online, video-based training courses, branded and approved

Over 100 titles, including Health & Safety, Business Skills, Leadership. Social Care and Hospitality. We use specialist online video production methods which ensure extremely high quality and fast content streaming. The combination of the presenter, professional scripts, animations, interactive games and quiz-style questions keeps learners interested and stimulated.

Online shop with online payment functionality

We help create pages on your website to promote the courses that will provide you with a passive income. We include all images, content, promotional videos and options for Free Trial, Buy Now and User Login.
Payment facilities such as PayPal and Stripe have been developed so that customers have the minimum number of clicks to make when purchasing courses. This eliminates drop-off during the buying process. Customers using debit or credit cards to buy courses will automatically receive an email with login details.

Branded learning management system (LMS)

The LMS is where you create and manage all candidates and customer accounts. This software can be used by you and your customers to obtain user information, access logs, percentages obtained and reports, together with lists of candidates who have completed the training. If you already have your own LMS, you link to the VideoTile LMS using our in-house-created API.

Sales training & marketing materials

Your branded promotional package will include a sales presentation, email campaign, flyers, promotional web videos and various other assets you can embed into your current marketing campaigns. Training is also available to help you develop a sales process that works using telesales, landing pages, SEO, PPC and Social Media. We work with you to integrate online training into your existing business.

Sales leads & above-the-line marketing

As we don’t sell direct, all our efforts go into helping you promote the courses. Our own marketing activities, such as trade shows and Google advertising, generate leads for our distributors, who often develop lasting relationships with these customers, and have the opportunity to sell them other services.

Discount codes & free trials

Discount code and Free Trial functionality is available on your LMS. This provides a powerful incentive to buy from your online training range. Your customers get the quality products they want at a lower price, while you generate more revenue. Discount codes and free trials are an excellent way of promoting courses to new and returning clients.

Bulk credit & unlimited usage packages

Your customers can pay a monthly subscription for unlimited usage of a variety of commercial packages. This gives them flexibility and the peace of mind that comes from knowing costs in advance.
From the LMS, you can assign large quantities of generic credit. This gives your customers the opportunity to predict how much training they will need and to make appropriate purchases upfront. Both packages reward your customers with lower prices.

Dedicated customer services advisors

The VideoTile team will work closely with you from the start – and will provide you with a dedicated Customer Services Advisor. We will be an extension of your technical and marketing capabilities. Initial set-up will involve training on the Learning Management System and sales techniques followed by implementation of the courses and payment functionality onto your website.

Bid support

Your success is our success! We have a huge amount of experience with bids and tenders, and will work with you as your partner to win these larger deals. Content and case studies are on hand, together with advice specific to both public and private sector tenders. Our support can also include attendance at meetings.